Why should you work with us?

Our passion to serve extends beyond our customers. We bring the same warmth of our coffee to our workplace as well. To match our growth aspirations, we promise to provide career progression that meets the potential of our team members at work. Working here isn't just about a place to work, it's a place to build relationships with your colleagues and neighbourhood communities. Come join our team today!

Shift Manager

  • Location: Multiple Locations
  • Employment Type: Full-Time


Job Summary:

Lead a team of warm and caring Tim Mates (employees) with empathy and acumen to deliver a world class customer experience. Ensure that customer service, store operations and product quality standards are met all the time.

Once you are here, you will:


  • Ensure that the Tim Hortons ‘Guest experience’ is consistently provided for all guests
  • Ensure all company policies, store operating standards and procedures are effectively communicated to Tim Mates
  • Take lead in directing others to follow policies and procedures for operational flows at each station, and apply standards for merchandising stock rotation and storing of all products
  • Perform and direct others to complete cleaning tasks in accordance with duty roster and cleaning schedules
  • Assist in Team scheduling and in adjusting staffing to meet business requirements/patterns
  • Flawlessly execute store plans to enhance customer service experience
  • Execute consistently on all store operating standards
  • Follow and guide others in following cash handling procedures and till point policies
  • Follow inventory stocking and recording guidelines
  • Contribute to store goals for increasing sales and improving profits
  • Act as a role model, providing guidance and training to store Tim Mates on all performance expectations
  • Provide ongoing coaching to strengthen the performance of other Tim Mates, improving skills in needed areas
  • Effectively communicate timely and important information to Restaurant Manager and team
  • Respond calmly and professionally when authority is challenged
Please note that the roles and responsibilities at work may evolve depending on business requirements
... Read More

Interested? Send us your CV along with Job Title, Location & anything else that you think might impress us: careers@timhortonsindia.com

Restaurant Manager / Trainee Restaurant Manager

  • Location: Multiple Locations
  • Employment Type: Full-Time


Job Summary:

Lead and empower warm and caring store Tim Mates (employees) with empathy to ensure that the world class Tim Hortons ‘Guest experience’ is consistently provided for all guests through quality store operations.

Once you are here, you will:


  • Ensure that the Tim Hortons ‘Guest experience’ is consistently provided for all guests
  • Ensure all company policies, store operating standards and procedures are effectively communicated to Tim Mates
  • Ensure store appearance and equipment are maintained to the highest possible standards, and follow safety and security guidelines to create and maintain the safest environment possible for Tim Mates and guests
  • Improve business performance by connecting with diverse cross-sections of community; influences outside the store
  • Integrate customer trends and market/industry knowledge into future strategies and approach to customer service
  • Maximize store profitability by seeking opportunities to increase sales, assisting in managing inventory and in controlling materials/employees costs
  • Wholly accountable for the store’s financial contribution, producing daily, weekly and quarterly financial reports
  • Ensure proper types and amounts of materials, supplies and merchandise are ordered and stocked
  • Embrace changing business priorities; leverage changes to improve transactions and customer satisfaction scores
  • Have in-depth understanding of business measures and show trends between actions taken and results achieved
  • Understand the cost of waste and inefficiency; focus on reducing waste as a method for maximizing profit
  • Foster a learning environment; demonstrate the importance of on-the-job learning
  • Advocate high potential and high performing Tim Mates for promotions and development opportunities
  • Determine daily and weekly staffing requirements
  • Resolve Team Member complaints and concerns
  • Provide ongoing performance feedback, counsel Team Members when necessary
  • Respond calmly and professionally when authority is challenged
Please note that the roles and responsibilities at work may evolve depending on business requirements
... Read More

Interested? Send us your CV along with Job Title, Location & anything else that you think might impress us: careers@timhortonsindia.com

For any queries or feedback,
Please send us an email on

telltims@timhortonsindia.com

Address: Apparel Gateway Cafe India Private Limited, Ground Floor plus Basement, Shop No. 2, Samarth Siddhi Building, Back Road, Mumbai, Maharashtra 400053